25. Dez 2019

Salesforce Customer Journey Expert (CJE) – Relocation in Berlin

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Job Title: Salesforce Customer Journey Expert ( CJE) – Relocation Job Location: Oslo, Norway Salary & Benefits: Competitive This is a great opportunity fo r experienced Customer Journey Expert s to move to Oslo. The successful candidate is expected to either travel to Oslo 3 times a week (travel expenses covered) if living in Norway or relocate if living abroad What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the worlds leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for a Customer Journey Expert to join our Norw ay Team. Cognizant is a recognized global leader in Digital and the Salesforce ecosystem – one of a handful of top tier systems integrators with the Global Strategic Systems Integrator credential from Salesforce, and the winner of many recent awards from clients and Salesforce for our innovations. We leverage our deep industry knowledge, strong technology expertise, extensive project experience and our strong local and global teams to co-create innovative business solutions with our Fortune 1000 clients. Focusing on the Salesforce Platform and the three areas of sales, marketing and customer service, we deliver state-of-the-art Digital solutions that help our clients maximize the value of their customer relationships. We develop solutions to service many industries, with major focus on life sciences, consumer products, banking, and insurance, health care and manufacturing. As a Salesforce Customer Journey Expert for Financial Services you will work closely with our clients and internal teams to act as subject matter expert and drive the design of effective and innovative solutions. Key Responsibilities: Owns definition of scope inventories, solution requirements and story backlogs (including baselining) for Salesforce solutions within the Financial Services domain Supports re-engineering, definition and mapping of relevant business processes as well as corresponding business change activities Supports definition of business case including relevant value drivers, project KPIs and other PMO considerations Leads a team of business analysts to drive requirement, process and business case related work Facilitates client workshops and meetings with senior client stakeholders on both business and technology side Collaborates with Cognizant’s wider team across Technology Consulting, Digital and Financial Services Provides thought-leadership and industry insight on the opportunities Salesforce provides within the FS domain combined with relevant best practice Owns and manages a set of Industry specific template solutions/components and process libraries Helps to shape Cognizant’s consulting propositions and contributes actively to our community of practice Provides quality assurance during ongoing delivery Salesforce Customer Journey Expert Job Requirements: These are some of the essential skills, it would be great if you had the majority of them Experience in at least one of the following industry areas: Banking, Capital Markets, Wealth & Asset Management and Insurance Experience in defining and implementing Salesforce solutions within FS clients, with focus on business analysis (processes, requirements), scoping and functional design Strong background in either FS consulting or end-user business analysis within FS companies Functional knowledge of FS relevant processes and capabilities Understanding of relevant process and design methodologies (BPI, ERD Data Modelling) Holds at least one basic Salesforce certification (App Builder, Administrator) with good understanding of the Salesforce core products and general configuration/customization concepts Solid project management skills (PMP or PRINCE2 certification desirable) Good communication and stakeholder management skills Additionally … Experience with at least one FS specific Salesforce Industry product (FSC, nCino , Tier1, Vlocity , etc.) desirable Good understanding of wider FS application landscape (core banking/insurance systems, external data providers, etc.) and relevant integration considerations desirable Understanding of relevant Industry capability frameworks and service models ( BIAN) You will be part of the core team of Salesforce practice in Nordics and have the opportunity of being part of a great growth story. Apart from being involved on a customer-facing role, you would actively contribute to the expansion of our practice within the region. ( professional development, proposal development, knowledge sharing, mentoring). You will also be part of the broader European Salesforce practice with opportunity for travel & work across European Union. We provide a team-oriented environment enabling both personal and professional growth. Although we focus on the market, our projects often have an international scope allowing you to learn from experienced professionals around the globe, but also explore and drive your ideas in a challenging context. A career path full of opportunities as well as competitive compensation package and excellent social benefits are offered to the successful applicant. Employee Status : Full Time Employee Shift : Day Job If you’re interested in this Salesforce Customer Journey Expert ­ ­ ­ ­ ­ ­ ­ role, don’t hesitate and APPLY NOW About Cognizant Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the , Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Arbeitgeber: Cognizant
Arbeitsort: Berlin

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